As Technical Support Specialist at reMarkable, your core mission will be to resolve the most challenging technical issues faced by our customers, while actively improving internal processes and acting as a bridge between our support function and engineering teams. You will analyze root causes, identify trends, and suggest long-term fixes. Your work will shape how we triage, escalate, and resolve problems, with the aim of reducing resolution times and increasing customer satisfaction.

This is a key position that goes beyond traditional support, it's analytical, collaborative, and strategic.

Your responsibilities may include

• You will take the lead on the most complex issue resolution cases
• Using root cause analysis you will spot patterns, identify underlying problems, and turn insights into action!
• Bridge support with Product, SW, and HW teams; bring the customer voice into decisions
• Use your experience to upgrade how we report, triage, and track issues with continuous process improvement
• Share knowledge, improve tools, and help the team grow in depth and efficiency

To succeed in this role you will need to have

• Experience in technical support
• Proven success handling escalated or high-complexity technical support cases
• Experience advocating for users, you are the voice of the customer to the tech teams. You can confidently collaborate with product and engineering teams in a support or QA capacity
• You have a strong customer-centric mindset
• Effective and efficient problem-solver with attention to detail
• You have diverse experience that you can use to improve the processes for the team

You will stand out if you also have

• Bachelor's degree in engineering, IT, or a related field
• Experience with coding/scripting languages
• Familiarity with Jira, Salesforce, or similar tools
• Project management exposure or experience
• Experience working in startups, scale-ups, or international environments
• Exposure to complex technical products (software, hardware, or hybrid)

If you're passionate about solving technical puzzles, working closely with world-class teams, and improving the customer experience through smart, scalable support — we’d love to hear from you.

Apply now and help shape the next chapter in our journey.

Practical information

• We will consider applications on a rolling basis. Please note, due to Norwegian Summer Vacation in July, we expect to resume the process in August
• Language requirements: Our company language is English, so please send your CV in English
• Location: Oslo, Norway
• Visa requirements: Citizenship/valid work permit from the EU/EEA

Why we enjoy working here:

• A modern campus located central in Oslo, specially designed to reflect reMarkable as a company.
• Access to a free employee gym with top equipment.
• A flexible hybrid work model
• 5 extra “reMarkable days” you can make use of in addition to regular vacation.
• Wednesday is Zen-day with no internal meetings to create space for you to focus, deep dive and be creative.
• Premium health insurance, travel insurance, and home broadband coverage.
• Access to our employee share incentive scheme.
• Most importantly: We have fun! We have regular events and social gatherings.

As part of our hiring process, we assess candidates' affiliation with high-risk countries, defined by PST (Norwegian Police Security Service), for security purposes. We also conduct background checks for candidates in the final stages. Data is handled in full compliance with privacy regulations. Should you reach the final stages of the recruitment process, you will be informed. Background checks will not be performed without your knowledge.