Want to help millions of people think better?

reMarkable creates hardware and software products that help people all over the world find focus.
With a brand new centrally located campus, and exciting products and services in development, we need new colleagues. That’s where you come in! 

About the role

The IT systems tribe at reMarkable is responsible for the IT strategy, IT architecture, and for developing and maintaining the IT solution portfolio that will secure our global growth. You will be very visible in the organization as one who makes things happen and will be involved in setting up and maintaining end user solutions so that everything works as well as, or better than expected! Reporting to the Head of IT User Support & Operations and working closely with our System Administrators you’ll service people’s IT related requests and troubleshoot their IT challenges. Your role will involve the following:

• First and Second line user support via phone, mail and chat, and engage with users, sponsors and other stakeholders
• Register and follow up on Incidents and Service Requests in Jira Service Management to document, prioritise and act on IT user support needs
• Contribute to improving our knowledge library and to growing zero line support
• Operating and supporting ticket handling and project management tools
• Procurement, configuration and deployment of client hardware and software
• Onboarding and offboarding of employees and consultants
• User administration
• Software licence administration

Further tasks and responsibilities

• Contribute to IT operations, such as client device management, and on-site infrastructure, like network and servers
• Support and maintain core business applications and related infrastructure.
• Provide and maintain documentation of processes and deliver training
• Contribute to continuous improvement of procedures and system configurations

Who are you?

You are a patient and approachable person with strong computer, hardware, software, and analytical skills. You are organised and capable of working in a structured way. You enjoy troubleshooting and problem solving and the satisfaction of getting things done properly. You are comfortable and competent working in English

It is also an advantage if you have…

• Experience with ITIL or other ITSM frameworks will be an advantage, along with hands-on experience supporting the following technologies
• Google Workspace
• Jira and Confluence
• Microsoft 365
• MacOS
• Windows 10/11
• iOS
• Android
• Office 365

Practical information:

• We will consider applications on a rolling basis, so please apply asap 
• This is a key role for the team, we would prefer you to start quickly 
• Language requirements: Our company language is English. Please send your CV in English
• Location: Oslo, Norway
• Visa requirements: Citizenship/valid work permit from the EU/EEA. (Relocation assistance can be provided)

About reMarkable

reMarkable creates hardware and software products that help people all over the world find focus. We want to combine the best of both worlds: the digital and the analogue, and to create tools that enhance learning, focus and presence for knowledge workers. Our tablet isn’t just another screen - it’s an experience. We add the warmth of paper to digital solutions, creating something brand new. We are enabling better thinking through technology.

Join us in preserving human creativity amidst a sea of technological time thieves!

As part of our hiring process, we assess candidates' affiliation with high-risk countries, defined by PST (Norwegian Police Security Service), for security purposes. We also conduct background checks for candidates in the final stages. Data is handled in full compliance with privacy regulations. Should you reach the final stages of the recruitment process, you will be informed. Background checks will not be performed without your knowledge.